Frequently Asked Questions

A contract to Don't Touch Shhh... Pet Waste Services? Absolutely not! Our clients never have to sign any contracts or make any type of service commitment. We are very flexible and allow our clients to start/stop, upgrade/downgrade their services at any time. 

We offer visit frequencies of once a week up to three times a week, or as little as once every other week. The most popular service frequencies are once, twice and three times per week. The visit frequency you choose really depends on how clean you’d like to keep your yard, and of course the number of dogs you have.

Not at all! We will discuss in advance an entry plan that will outline our pro's point of access and gate codes if necessary. Please make sure gate is unlocked, or make sure we have the code, with safe and clear access free from any obstructions. Our pro's won’t attempt to hop gates or hurdle fences. If gates are locked and we cannot access your yard, you’ll still be charged for that visit. We will always try to make contact with you if we can not access the property. We will try to revisit same day, if possible.

Our clients will receive notification via text message and or email after each service. Our clients will also receive notification before all scheduled visits notifying clients we are on the way. 

No. To keep prices competititve and operations efficient, we add you to our established routes based on your address and visit frequency. If you require service on a certain day, please contact us and see if we’re able to accommodate. Remember we do offer one time clean ups too. We’ll always do our best to try and accommodate when possible.

Heck yes! However, we’re BIG on safety, for our pro's and your pets. If your dog is aggressive or doesn’t take kindly to strangers (us) entering THEIR turf, we ask that you keep your dog(s) inside the home on your service day(s) or while we’re servicing the yard. Our staff will not attempt to enter a yard with an animal showing any signs of aggression, agitation or overly excited barking. If a dog that’s deemed unsafe for staff to be around is left outside and we cannot safely enter, you will still be charged for that visit. We will always attempt to contact you to see if someone is home to bring the dog inside, and/or notify you of the situation and try to return at a later time that same day, if possible.

We prefer our clients provide their own litter box. You know your animals best and know what type of box you and your kitty prefer. We do however offer boxes for those who are not picky for an additional $10. 

We feel it is best if you can leave the fresh litter and the dirty litter box out for our Pro's. However, We understand in some cases this is not always possible. We just ask that you set up means of access to the home prior to our arrival. 

Of course you can! We provide services year round, rain or shine. In the event of unsafe or hazardous weather (thunderstorms, downpours, or snow) or road conditions, we will cancel services until it’s safe to resume. Your visit for the scheduled day will still be charges in the event we can't make it, as we will have twice the work upon our next visit.

Our service is subscription-based and billing is done on a rolling basis (the same day/date your service started) each month. All clients are required to have a card on file whether receiving a one-time or ongoing services. We do not accept cash, or checks. 

We work year round, but observe the following national U.S. holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving day, Christmas Eve and Christmas day. We will always send out email reminders about a week prior to any upcoming holiday shutdown to keep our clients in the loop. If your service day falls on an observed Holiday you will still pay for that serviced day, as we will have twice the work upon our next visit.

If you need to cancel service for any reason, you have a few options. Send an email to donttouchshhh@gmail.com , or text/call 302-500-1292 . We’d appreciate at least a 24-hour notice on service cancellations for administrative purposes, if possible.